FAQ
Answers on custom orders: no minimums, free shipping over $35, proofs & physical sew-outs, turnaround, embroidery vs print, sizing and placement.
Quick answers about custom orders, sizing, shipping, and proofs. Can’t find what you need? Ask us.
Do you have order minimums?
No, there are no minimums. Order a single custom cap or a thousand; the price per piece improves as quantity grows, with bulk discounts applied automatically at 12+ items.
How much does shipping cost?
Standard shipping is free on orders over $35. Faster carrier options (USPS Priority & Express, UPS Ground, 2nd Day & Next Day) are available at checkout, priced per item. See our Shipping Policy.
Do I get a proof before you make it?
Yes. What you create in the online designer is exactly what we stitch, and you preview it live before ordering. On orders of $250+ we also provide a free physical sew-out (a stitched sample) for approval before the full run. Most shops charge for that or don’t offer it at all.
What is your turnaround time?
Production time is confirmed at checkout and depends on the product and quantity. It is separate from shipping transit time. Custom decoration begins after your order (and sew-out approval where applicable).
Do you use embroidery or printing?
Embroidery is our signature: durable, premium and dimensional, ideal for logos, monograms and text. For full-color artwork or large designs on lightweight apparel we use print/transfer. Details on our Size & Placement Guide.
How do I know what size to order?
Most caps are one-size adjustable. For fitted caps, apparel sizing and placement specs, see the Size & Placement Guide.
Where can my logo go?
Front, back, sides and sleeves. You choose the spot in the online designer. Standard placements and maximum embroidery sizes are on the Size & Placement Guide.
How do I place an order?
Pick a product, click Design Online, add your logo or text, preview it live, then add to cart and check out. Full walkthrough on How to Order.
Can I order for my whole team or business?
Absolutely, that is our specialty. No minimums, bulk discounts auto-apply at 12+ items, and for large or recurring runs you can request a quote.
What if my order arrives wrong or damaged?
We stand behind our work. If an item arrives defective, damaged, or different from what was approved, contact us within 7 days with photos and we will remake it or refund it. See our Refund & Returns Policy.
How do I reach you?
Email sales@thehatstorebycypress.us or use our Contact page. Live chat is open Mon–Fri, 9–6 ET.
Still have a question? Get in touch →